About us
RALLY Healthcare is the fee for service division of Royal District Nursing Service (RDNS), a not-for-profit organisation who has been providing home based healthcare services since 1885
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Our purpose
RALLY Healthcare was established in 1998 in response to growing demand from a range of private and public organisations wishing to purchase high quality home nursing services.
It was identified that home nursing skills were applicable for clients in diverse settings so RALLY Healthcare was created to explore these new and emerging opportunities.
Our goal is to provide organisations with access to professional nursing care which can be 'tailor made' to meet their needs.
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Our commitment
RALLY Healthcare's role is to ensure that organisations funded to provide care for people in the community can access high quality care to meet the needs of clients. By working together with purchasing organisations (e.g. Department of Veterans' Affairs and HBA) we identify RALLY Healthcare's role and partner to provide care.
We are committed to providing:
- High quality home nursing care across Greater Melbourne and the Mornington Peninsula
- Flexibility in our role - we may be a supplement to the organisation's workforce or provide a total nursing solution to the client's care needs
- Comprehensive knowledge of community resources
- Patient focused plan of care
- Nursing services 24 hours a day, 7 days per week
- After hours telephone support.
- Community care in accordance with our comprehensive set of policies and procedures.
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RALLY Healthcare governance
RALLY Healthcare is a separate operating division which was created to manage fee-for-service nursing.
The responsibility for contract management resides within the division as does meeting the special requirements of purchasers in regard to the skills of our workforce.
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RALLY Healthcare division structure
RDNS has a General Manager / Director of Nursing to provide leadership to RALLY Healthcare. The General Manager, is a member of the RDNS Executive Team.
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Our partners
RALLY Healthcare provides fee-for-service nursing services for a range of purchasers including:
- Residential aged care facilities
- Hospital in the home programs
- Government departments (eg. Department of Veterans' Affairs)
- Private health insurers (HBA and ahm)
- Schools
- Extended Aged Care at Home - EACH
- Local Government Councils
- Transitional Care Programs
- After Hours Response
- Post Acute Care
By working closely with purchasers we provide home nursing services throughout Greater Melbourne and the Mornington Peninsula.
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Service agreement
A Service Agreement is created with each purchasing organisation to identify roles, responsibilities, and the legal framework for the business relationship.
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Education and training
Our nursing care is supported by a comprehensive nursing education program which is delivered by the RDNS Helen Macpherson Smith Institute of Community Health. The Institute works closely with La Trobe University, RMIT and Monash University to improve education and clinical practice and conduct research.
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Quality improvement
We regularly meet with purchasing organisations to discuss management and operational issues. Customer satisfaction surveys are conducted to receive feedback.
We maintain accreditation with Australian Council Healthcare Standards (EQUiP).
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